In all its human relations and business affairs, the Pyramid Clinic is fully dedicated to upholding these key guiding principles. They are clearly laid out in its mission statement with the resolve that they be practiced actively by every single staff member. Each member of the management team is committed to act in accordance with them and strives to further these core values at all times. These benchmarks are aimed entirely at all parties involved in the clinic.
Our dealings with each other and our relationship with our patients demand the most exceptional human competencies. It is for this reason that interpersonal skills are given top priority in the Pyramid Clinic. On a daily basis we consistently strive for extra-ordinary customer service and orientation for our patients. Our staff takes your preferences, desires and needs but also you fears entirely seriously and caters to them in the most sensitive way.
In order to be unconditionally accepted, this human quality must first and foremost be authentic. All activities in the Pyramid clinic are focused on ensuring total credibility. Besides, every medical procedure is associated with a particularly high level of trust that must never be damaged. All unnecessary activities that could impact our patient`s trust adversely are avoided at all costs. A hands-on and dedicated approach is adopted with all our patients, suppliers and anyone involved directly with our clinic.
The Pyramid Clinic is a pioneering establishment with a unique history, philosophy and business approach. Our uncompromising independence, our clear commitment to medical entrepreneurship, our unique architecture, exclusive lakeside location close to town with a very personal touch as well as the symbiosis of the highest professional and social standards, make us completely unique in the healthcare market. The preservation of our individuality enjoys top priority.
The Pyramid Clinic at the Lake is an autonomous company with an open management structure. It is completely economically independent and answers only to its interested parties. The concept of an excessive shareholder value system was deliberately rejected. Our business strategy is based on a clear focus on selected surgical fields. The clinic receives no public funds whatsoever. Streamlined processes and uncomplicated structures ensure optimal productivity. Red-tape and laborious paperwork are kept to a bare minimum.
Quality assurance in the Pyramid Clinic is defined as striking a fine balance between excellence, profitability, efficiency and efficacy. Every staff member strives for excellence in their code of conduct. The promotion of an open, prevention-oriented culture where mistakes can be constructively handled, has as its goal to bring about constant improvement. As a member of the Swiss Leading Hospitals, we are obligated to meet strict and demanding quality standards. Through the systematic implementation of the Total Quality Management principles in accordance with TQM as well as the ISO 900:2015 we ensure that our quality-awareness is constantly nurtured and enhanced.