It is the responsibility of senior management in the Pyramid Clinic to ensure that the key principles of the quality assurance policy are fully understood, complied with and developed. Quality assurance in the Pyramid Clinic is seen as striking a fine balance between excellence, profitability, efficiency and efficacy. We strive for excellence at all times in our code of conduct. As a member of the Swiss Leading Hospitals, we are obligated to meet strict and demanding quality standards
By systematically monitoring our quality assurance activities, we continuously enhance our quality-consciousness and improve our standards at every level.
We cultivate, develop, assess and improve our quality standards according to the key principles of the Total Quality Management System (TQM) and assess our achievements by way of regular internal audits, measured variables, performance indicators and customer surveys as well as through recurrent inspections by the external certification body of the ISO. The effectiveness of these defined measures is evaluated on an annual basis.
Our Quality Management is based on the following core values:
We place our patients as well as our affiliated physicians at the focal point of all our endeavours. At every stage, we engage with them on a highly individual and personal basis to meet all their needs.
It is our specific goal to promote in every member of staff a high level of identification with the clinic by ensuring their potential is allowed to develop and find its full expression.
Our quality assurance strategy is process oriented. Our processes are optimised to ensure the highest possible standards of safety, service quality and efficiency.
We work on a results-oriented basis and continually track our performance indicators in relation to our interested parties (e.g. patients, physicians, insurance providers, employees, investors etc.) in order to do justice to their requirements and needs.
The executive management team ensures that all required resources be provided in a timely manner in accordance with the QMS guidelines. These are integrated in the annual budgeting phase.
We constantly improve our processes, tools and results through implementing creative, innovative and learning-oriented activities. A variety of established methods are at the clinic`s disposal in order to do this (e.g. audits, improvement suggestion schemes, CIRS, training and education, surveys etc.)
The continuity and development of our quality assurance scheme is maintained by an experienced management team as well as the quality commission, which meet on a regular basis.
This quality assurance policy forms the basis of our quality planning. It is reviewed on a regular basis, at least every 3 years, and re-examined and revised when necessary.