Data protection

Pyramid Clinic Data Protection Statement

1. Purpose of the data protection statement

1.1. The website (hereinafter “website”) is operated by the Klinik Pyramide am See AG in Zurich (hereinafter “Pyramid Clinic”, “we” or “us”). Data protection and your privacy are important to us and we adhere to the applicable Swiss data protection laws and regulations.

1.2. This data protection statement shows how the Pyramid Clinic handles personal data and, in particular, which personal data of visitors to the website (hereinafter referred to as “users”) are processed by the Pyramid Clinic and for what purposes these data are processed. It also describes how personal data collected can be checked, corrected or deleted.

1.3. This data protection statement does not extend to any external links that lead to third-party offerings. The data protection statements of the respective providers apply to these offerings.

2. Personal data

The Pyramid Clinic respects users’ privacy and will not collect any personal data (such as their name, address or email address), unless they are:

  • voluntarily provided by the user (in particular, first name, surname, address, mobile number, email address)
  • or automatically collected by cookies.

3. Use of personal data

3.1. Users can contact us via the contact form or the contact details provided in the legal information and thus transmit personal data to us.

3.2. Data transmitted by the user to the Pyramid Clinic may be used by the Pyramid Clinic as follows:

  • to answer the specific questions from the user
  • to do business with the user
  • for marketing purposes, in particular, to provide the user with information about the Pyramid Clinic’s services and its affiliated companies.
  • for customer communication by post, telephone and via electronic communication methods (email, newsletter)
  • for analytical purposes. In order to continually improve our website and services, the Pyramid Clinic regularly produces statistical evaluations based on anonymised user data. In addition, this data can be linked to and analysed together with other data held by the Pyramid Clinic for marketing purposes.
  • to avoid unnecessary advertising and to address the user on the basis of relevant information. We use the findings from the analysis of user behaviour for individualised and personalised marketing.

3.3. We may collect sensitive personal data about users when they voluntarily provide us with information about their health, for example, as part of a request for information. In this case we only use this information to answer the particular enquiry. By providing us with your sensitive personal data, you agree to our processing of this data to the extent described in this data protection statement.

3.4. Access to personal data is limited to employees and sales and collaboration partners who need to know this information. The persons and companies concerned are bound to secrecy and to comply with the applicable data protection laws. Under no circumstances will the Pyramid Clinic sell personal data to third parties.

4. Cookies

4.1. When the user visits our website, information may be automatically stored on their computer. This information is stored in the form of “cookies” or a similar file. These help the Pyramid Clinic in various ways. For example, to learn about the preferences of website visitors and to improve our website.

4.2. Most browsers allow the user to delete cookies or prevent their installation or can generate a warning before a cookie is installed. Further information can be found in the instructions on how to use the browser.

4.3. The Pyramid Clinic uses automatically stored information exclusively for statistical evaluation purposes and, in particular, does not associate it with any personal data provided to the Pyramid Clinic.

5. Web analytics services

5.1. The Pyramid Clinic uses third-party web analytics services to evaluate the use of its website, to which personal data may also be transmitted as part of the use of these services.

5.2. Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files that are saved on the user’s computer and enable analysis of the use of the website. The information on the use of this website that is generated by cookies (including the user’s IP address) is transmitted to a Google server in the US, where it is stored. Google will use this information to evaluate the user’s use of the website, to compile reports on website activity for the website operators and to provide other services related to website and internet use. In addition, Google may also transmit this information to third parties if required by law or if third parties process the information on behalf of Google. Google will not associate the user’s IP address with any other data held by Google. Users may refuse the use of cookies by selecting the appropriate settings on their browser, however, the Pyramid Clinic advises users that if they do this they may not be able to make full use of all the features of this website. By using the Pyramid Clinic’s website, users agree to Google processing data about them in the manner and for the purpose described above.

5.3 We also use Google’s advertising system known as AdWords. Advertisers can use this service to place adverts that are primarily based on the search results for the use of the company’s own services.
We also use conversion tracking within the scope of Google AdWords.
When you click on an advert provided by Google, a conversion tracking cookie is placed on your computer. This cookie allows us to draw conclusions about the browsing behaviour and interest of the users, but it does not serve the purpose of personal identification.
If you do not want to be included in conversion tracking, you can deactivate this using your browser settings or set your browser to block cookies from the domain. The cookie information automatically expires after 30 days.
We use additional analytics functions for our statistics:

  • Remarketing
  • Target groups with common interests
  • User-defined target groups with common interests
  • Ready-to-buy target groups
  • Similar target groups
  • Demographic and geographic alignment

5.4. There are links from our website to our Facebook and Instagram pages. Both Facebook and Instagram are social networks owned by the American company Facebook, Inc. 1601 S. California Ave, Palo Alto, CA 94304, United States (“Facebook”). Both networks collect personal information as part of the use of Facebook and Instagram. The Pyramid Clinic has no influence over the collection of personal data by Facebook and Instagram. The information on data collection and processing in the Facebook Inc. data policy is authoritative (

5.5. There is also a link from our website to our YouTube channel. YouTube is owned by Google Inc.. YouTube collects personal data as part of the use of the Pyramid Clinic YouTube channel. The Pyramid Clinic has no influence over the collection of personal data by YouTube. The information on data collection and processing in YouTube’s privacy policy is authoritative. (

5.6. There is also a link from our website to our G+ page. G+ is a service by Google Inc.. Google collects personal data as part of the use of the Pyramid Clinic G+ page. The Pyramid Clinic has no influence over the collection of personal data by Google. The information on data collection and processing in Google’s privacy policy is authoritative. (

6. Security measures

6.1. The Pyramid Clinic has security measures in place to prevent the loss, misuse or alteration of information and personal data.

6.2. The user is aware that transmission of data on the internet is not secure. We therefore recommend that users proceed with caution when transmitting sensitive personal data via the internet. Once the Pyramid Clinic has received the information transmitted, it secures this data in its systems appropriately.

6.3. Disclosure of personal data The user agrees that their data can be transmitted to other companies within the Pyramid Clinic and processed by these. This can be for fulfilment of the purpose given by them, for accounting, reporting, optimisation of IT services and marketing reasons. The Pyramid Clinic ensures compliance with the principles of Swiss data protection law or an equivalent level of protection abroad.
In addition, we may share personal information with third parties to make use of technical or organisational services that we require for the fulfilment of the stated purposes or our other business activities. Our service providers are contractually obliged to process the personal data exclusively on our behalf and in accordance with our instructions.
We may also disclose personal data if we are obliged to do so in order to comply with applicable laws and regulations, in legal proceedings, at the request of the competent courts and authorities or to meet other legal requirements or if we consider it necessary in order to protect and defend our rights or our property.

7. Rights of the user

7.1. The user may request the Pyramid Clinic to send them a copy of the personal data relating to them or to inform them about the use of this data at any time. The Pyramid Clinic will also correct or delete this data at the user’s request at any time. The user can contact the relevant office as follows:

Klinik Pyramide am See AG, Bellerivestrasse 34, 8034 Zurich, Switzerland or by email:

The Pyramid Clinic is obliged to verify the identity of the user. Requests can therefore only be processed if a suitable proof of identity (copy of identity card or similar) is enclosed.

8. Data Protection Officer

The Klinik Pyramide am See AG is responsible for the collection, processing and use of your personal data as regulated by data protection law.
Please direct any enquiries regarding our data protection statement and other concerns in connection with privacy and data protection at our clinic to the following address:

9. Amendment of the data protection statement The Pyramid Clinic reserves the right to amend this data protection statement at any time within the framework of the relevant legal requirements.

10. Accessing the data protection statement Users can access, download, save or print this data protection statement at any time.